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Calculation of the Withdrawal Period
You can unilaterally terminate the contract within 14 days without providing any reason.
To exercise the right to unilaterally terminate this contract, you must notify us of your decision to terminate the contract before the deadline by sending an unequivocal statement by post or email, including your name, address, phone number, or email address. You may also use the attached form for unilateral contract termination available at the end of this page.
The withdrawal period is 14 days from the day the goods that are the subject of the contract were handed over to you or to a third party designated by you, who is not the carrier, or from the day the last piece or shipment of goods was handed over.
Refund of Paid Amount
If you unilaterally terminate this contract, we will refund the money we received from you, including the delivery costs, without delay, and no later than 14 days from the day we received your decision to unilaterally terminate the contract, unless you chose a different type of delivery that is not the cheapest standard delivery we offered.
The refund will be made in the same way you made the payment. If you agree to another method of refund, you will not incur any additional costs for the refund.
We can only refund the money after the goods are returned to us or after you provide proof that the goods have been sent back.
Return of Goods
Return the goods without unnecessary delay, and in any case no later than 14 days from the day you notified us of your decision to unilaterally terminate the contract.
You must return the goods in an undamaged, unworn, and unused condition, in the original packaging. The goods must not be freely used until the contract is terminated. The goods must be returned with undamaged original packaging.
Return Shipping Costs
You are responsible for the direct costs of returning the goods.
Consumer Responsibility for Diminished Value of Goods
You are responsible for any diminished value of the goods resulting from handling, except for what is necessary to determine the nature, characteristics, and functionality of the goods.
Exclusion of the Right to Unilaterally Terminate the Contract
In accordance with Article 86, paragraph 1 of the Consumer Protection Act, the right to unilateral termination is excluded for contracts for the delivery of goods that are not pre-produced and are made according to the consumer's specifications, based on their choice, or customized for the consumer, for goods that expire quickly, and for contracts where the subject is sealed goods that are unsuitable for return for health or hygiene reasons if unsealed after delivery.
Contract Termination Form
The form for unilateral contract termination, available on our website, can be electronically filled out and submitted.
We will confirm receipt of your notification of contract termination without delay, via email.
Download the form here: obrazac_za_jednost_raskid_ugov.docx